Shipping & returns

At Flolux, we take pride in delivering premium 316L stainless steel pool and spa fittings with the same level of care in our logistics as we do in our manufacturing

Shipping

Processing times

• Orders are typically processed within 1–3 business days.

• Custom or made-to-order items may require additional processing time. Estimated lead times
will be communicated at the time of order.

• Orders placed on weekends or public holidays will be processed the next business day.

Shipping methods & timeframes

• Standard shipping times typically range between two and seven business days within Australia.

• International shipping timeframes vary depending on destination.

Please note: Delivery timeframes are estimates and may vary due to carrier delays, peak periods, or
unforeseen circumstances.

Shipping costs

• Shipping costs are calculated at checkout based on order size, weight, and delivery location.

• For bulk or trade orders, freight may be quoted separately.

Damaged in transit

If your order arrives damaged:

• Please notify us within 48 hours of delivery.

• Provide photos of the packaging and damaged product.

• Retain all original packaging until the issue is resolved.

We will assess and arrange a replacement or appropriate solution promptly.

Returns

Change of mind returns

We accept returns for change of mind within 14 days of delivery, provided that:

• Items are unused and uninstalled.

• Products are in original condition and packaging.

• Proof of purchase is provided.

Please note:

• Return shipping costs are the responsibility of the customer.

• A restocking fee of up to 15% may apply.

• Custom-made or special-order items are non-refundable.

Faulty or defective products

If you believe a product is faulty:

• Contact us within 14 days of delivery with photos and a description of the issue.

• We may request the return of the item for inspection. If deemed faulty due to a manufacturing defect, we will:

• Replace the product, or

• Provide a refund in accordance with Australian Consumer Law.

Please note: Corrosion or damage resulting from improper installation, incompatible water chemistry (including high mineral or salt concentrations), or external environmental factors is not considered a manufacturing defect

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